Refund Policy

7-Day Money-Back Guarantee

At NanoBananaPro, we stand behind the quality of our AI image generation service. We offer a 7-day money-back guarantee for all first-time paid subscriptions (Starter, Creator, Studio plans).

Eligibility for Refunds

✅ You ARE eligible for a refund if:

• This is your first paid subscription with NanoBananaPro
• You request the refund within 7 days of your initial payment
• You are dissatisfied with the Service for any reason
• Technical issues prevented you from using the Service (we will also assist with troubleshooting)

❌ You are NOT eligible for a refund if:

• More than 7 days have passed since your initial payment
• You have previously received a refund from NanoBananaPro
• You violated our Terms of Service (e.g., generated prohibited content)
• You are requesting a refund for renewal payments (see Cancellation Policy below)

How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@nanobananapro.me
2. Include the following information:
   • Your account email address
   • Date of subscription purchase
   • Reason for refund (optional but helpful)
3. Wait for confirmation - We will respond within 1-2 business days

Refund Processing Time

Once your refund is approved:

• We will process the refund immediately through our payment processor
• Refunds typically appear in your account within 5-10 business days
• The exact timing depends on your bank or credit card company
• You will receive an email confirmation when the refund is processed

What Happens After a Refund

After a refund is processed:

• Your subscription will be canceled immediately
• Your account will revert to the Free plan (25 credits)
• All previously generated images will remain accessible in your account
• You can continue using the Free plan or upgrade again in the future

Cancellation Policy (No Refund)

If you wish to cancel your subscription after the 7-day refund period:

• You can cancel anytime from your account dashboard
• Cancellation takes effect at the end of your current billing cycle
• You retain access to your paid plan until the billing cycle ends
• No refunds will be issued for partial months or unused credits
• Your account will automatically revert to the Free plan after cancellation

Failed Generations & Credit Refunds

For failed image generations:

• Credits are automatically refunded if an image generation fails due to technical issues
• No action is required on your part
• The refund appears instantly in your account balance
• If you believe credits were not refunded correctly, contact support

Exceptional Circumstances

We understand that exceptional situations may arise. If you have a unique circumstance not covered by this policy (e.g., medical emergency, prolonged service outage), please contact us at support@nanobananapro.me. We will review your case individually.

Contact Information

For refund requests or questions about this policy: